ZENITH BANK
1st Position
| S/N | Institution | Subsector | Customer Engagement | Presence/Reach | Customer Support | Customer Experience | Total | Best Social Media |
|---|---|---|---|---|---|---|---|---|
| 1 | Zenith Bank Plc | Commercial Bank | 13 | 10 | 7 | 8 | 38 | 1st Position |
| 2 | First Bank Nigeria Ltd | Commercial Bank | 12 | 10 | 5 | 8 | 35 | 2nd Position |
| 3 | Union Bank of Nigeria Plc | Commercial Bank | 12 | 9 | 6 | 8 | 35 | 2nd Position |
| 4 | United Bank for Africa Plc | Commercial Bank | 11 | 10 | 6 | 8 | 35 | 2nd Position |
| 5 | Access Bank Plc | Commercial Bank | 9 | 10 | 7 | 8 | 34 | 5th Position |
| 6 | First City Monument Bank Plc | Commercial Bank | 12 | 10 | 4 | 8 | 34 | 5th Position |
| 7 | Guaranty Trust Bank Plc | Commercial Bank | 9 | 10 | 7 | 8 | 34 | 5th Position |
| 8 | Sterling Bank Plc | Commercial Bank | 10 | 10 | 6 | 8 | 34 | 5th Position |
| 9 | Fidelity Bank Plc | Commercial Bank | 11 | 9 | 8 | 5 | 33 | 9th Position |
| 10 | Stanbic IBTC Bank Ltd | Commercial Bank | 11 | 9 | 5 | 7 | 32 | 10th Position |
| 11 | Citibank Nigeria Limited | Commercial Bank | 7 | 10 | 5 | 9 | 31 | 11th Position |
| 12 | Ecobank Nigeria Plc | Commercial Bank | 10 | 6 | 7 | 8 | 31 | 11th Position |
| 13 | Wema Bank Plc | Commercial Bank | 8 | 7 | 7 | 8 | 30 | 13th Position |
| 14 | Standard Chartered Bank Nigeria | Commercial Bank | 6 | 9 | 6 | 7 | 28 | 14th Position |
| 15 | Polaris Bank | Commercial Bank | 5 | 7 | 8 | 6 | 26 | 15th Position |
| 16 | Heritage Banking Company Ltd | Commercial Bank | 9 | 7 | 6 | 2 | 24 | 16th Position |
| 17 | Unity Bank Plc | Commercial Bank | 10 | 6 | 6 | 2 | 24 | 16th Position |
| 18 | Key Stone Bank | Commercial Bank | 9 | 6 | 5 | 2 | 22 | 18th Position |
| 19 | Globus Bank Limited | Commercial Bank | 7 | 6 | 4 | 2 | 19 | 19th Position |
| 20 | Suntrust Bank Nigeria Limited | Commercial Bank | 9 | 5 | 4 | 1 | 19 | 19th Position |
| 21 | Providus Bank | Commercial Bank | 5 | 5 | 4 | 1 | 15 | 21st Position |
| 22 | Titan Trust Bank Ltd | Commercial Bank | 0 | 2 | 2 | 1 | 5 | 22nd Position |
